Shipping & Refunds

Refund Policy

Effective Date: July 10, 2023

• Orders can only be canceled before they are shipped.
• Frozen delivery products cannot be exchanged or refunded.
• If the package is returned due to the customer's absence, the frozen products will be discarded and will not be refunded.

Non-refundable and non-exchangeable items:

• Refrigerated or frozen items
• Items showing signs of use

We are not responsible for unsuccessful delivery attempts due to the following reasons after the delivery has been completed:

• Mistaken order
• Incorrect address provided
• Failure to retrieve frozen products in a timely manner after doorstep delivery

Shipping Policy

[South]
Paldo Market: (253)581-7800
Address: 8730 S Tacoma Way, Lakewood, WA 98499

[North]
SeattlePollock Office: (425)534-9255
Address: 4215 198th St SW, Lynnwood, WA 98036

Please contact us directly if you are in the Seattle North area.

Free Shipping for Orders Over $200